For the past few weeks we’ve been talking a lot about our On Demand product offering, and in my head I’ve had three words rattling around, Discover, Quote and Manage. This to me in three words sums up what we are trying to help IT service providers do, my opinion is that On Demand can be used not only as an ad-hoc support tool for those who infrequently request support but also for those IT service providers who are growing their customer base.

Discover

Most IT service providers when taking on a new client perform some sort of audit of the supported environment, it helps to not only understand the state in which the environment is in, what needs to be done to bring kit up to standard, and what can give the end users the best possible experience when using such kit minimising interruption to their work.

Wouldn’t it be nice if this could all be done at a click of a button? A full audit (hardware and software), oh and the ability to locate it! Life would be simpler.

Quote

Of course the ideal next step is to take that audit, and if you haven’t already transform your business model from break-fix to a managed service, after all you really don’t want to be running around fixing machines, and feed it into a Professional Services Automation (PSA) tool which will allow you to quote for providing services, manage your SLAs and importantly manage a deluge of tickets.

Imagine again if this was all automated, synchronised between the tools we use to run our business! Meaning that quoting for new business shouldn’t take a lengthy amount of time, which means winning the business is a breeze!

Manage

This is the cool bit, when you take what you’ve found and you show your customers IT some love. No longer will it be neglected and left to fail, cause interruption in users days, or downtime for the whole business. Providing the wonderful pro-active IT management should be simple too, not so complex to set up and shouldn’t be followed up by an over-complex deployment of over-cumbersome Remote Monitoring and Management or other such device management technologies which in theory we only need part of.

If only the solution you were using to support your customers allowed to you still to collect audit information, remotely support as and when it’s needed, and only use features such as monitoring and deployments for those critical devices, or again just when you need it. That would be the life huh?

You’re going to need On Demand…

If you haven’t already heard this is the one tool which will truly revolutionise the way you work… deploy out your first 250 devices for free, they will return an audit every 7 days giving you complete visibility, with remote support to every device thrown in too, you’ll get the first 10 hours every month for free. Not to mention you can also brand the agent as well, so every users knows exactly who is taking care of their technology.

The option to upgrade to the full product is a simple click away, and you’ll have monitoring, deployment and device management at your fingertips across some, or all of your estate – whatever you decided to upgrade.

For those of you who’ve scanned this post here are the bullets:

Free for the first 250 devices.
Easy to set-up and deploy.
Delivers centralized asset management, with information updated every 7 days.
Branded presence on every device (optional).
Remote support included, to every device.
Hardware and software inventory reports.

For more information on this and other topics go here

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